Assessor Resource
TLII3009A
Provide on-board services to customers
Assessment tool
Version 1.0
Issue Date: May 2024
Work is performed individually, and guidance or advice is available where necessary.
Work involves the application of routine workplace procedures to the provision of on-board services to customers on transport vehicles/vessels.
This unit involves the skills and knowledge required to provide on-board services to customers including establishing effective communication with customers, identifying and assessing the needs and expectations of different customers, and providing for the identified customer requirements in accordance with company procedures. Licensing, legislative, regulatory or certification requirements are applicable to this unit.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)